Returns and Refunds

Returns Policy

You may return most new, unopened items ( or opened but in perfect condition ) sold and fulfilled by Funtvshop.com within 10 days of delivery for a full refund. Eligible baby items fulfilled by Funtvshop may be returned up to 365 days after delivery. We'll also pay the return shipping costs. Items should be returned in their original product packaging. Just visit our online contact form, and we will guide you through the process.

Calculating Your Refund

The following conditions and exceptions apply :

Partial refunds:

• Any opened computer returned within 10 days of delivery: 85% of item's price.
• Any unopened media item ( opened in perfect condition ) or non-media item in original condition that is returned more than 10 days after delivery: 100% of item's price.
• Any book that has obvious signs of use: 50% of item's price.
• Any CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened (taken out of its plastic wrap): 100% of item's price.
• Any item that is not in its original condition, is damaged, or is missing parts for reasons not due to our error: up to 85% of item's price.

Exchanges

If you received a faulty item and need to exchange it for the same item, visit our contact form to request a replacement. If you would like to exchange an item for a different one, please return the original item (you will be refunded your original purchase price once we receive the item) and place another order for the item you wish to purchase.

Please note that it takes us 5 to 10 business days to process returns once they arrive at our Returns Center.